Interview Coaching

Much time and energy may be devoted to monitoring for drug diversion, and once suspected, even more time to gathering data and reviewing audit findings. Unfortunately, the findings may then be turned over to someone who lacks experience or skill at conducting an interview.

Typically, unless the diversion is so obvious that anyone can see it, or the healthcare worker has a burning desire to admit to the diversion, the interview will be inconclusive. The healthcare worker will simply be given coaching and told they need to stop doing whatever it was that aroused suspicion. The opportunity to stop diversion may therefore be lost at the interview stage, allowing the individual’s diversion behavior to continue. It is imperative therefore to learn how to conduct a productive interview that will both demonstrate compassion and maximize the potential for an admission. This includes learning what types of questions to ask and how to ask them; how to read truthful or deceptive verbal and non-verbal behaviors and adjust interview techniques accordingly; and how to set up your physical environment for maximum effectiveness.

The most dangerous times for the staff member with a substance use disorder are at the time of confrontation and when the employee is removed from the facility. Special attention is required. Our team will partner with the facility on appropriate and compassionate intervention techniques. Our team also offers a performance program. We will perform those interventions and interviews for you. Our team has years of experience and demonstrates a high success rate. Success is defined as getting to the truth. If that truth is a substance use disorder, success includes getting the healthcare professional to admit to needing help and beginning the recovery process.

Rxpert Solutions will:
  • Train your staff on effective interview strategies and techniques
  • Perform the interview/intervention remotely and talk the healthcare professional through next steps for help.
  • Provide an anonymous reporting process for those in need of help
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