ABOUT

Terri Vidals

Founder Of Rxpert Solutions

Rxpert Solutions founder, Terri Vidals, is a subject matter expert in drug diversion mitigation and monitoring, and has initiated and overseen diversion monitoring programs in healthcare facilities. While she leads with compassion for healthcare professionals suffering from substance abuse disorders, she also understands the safety risks and the need to protect the patient, therefore is not afraid to ask hard questions during investigation interviews.

Terri has 30 years of experience as a hospital pharmacist. She has worked both in community and teaching hospital settings, as well as nursing home facilities. She is experienced in several clinical areas, and for roughly half of her career has specialized in ensuring medication safety, managing pharmacy operations, and controlled substance diversion monitoring. Terri takes a very practical approach and believes all change must have a point and result in sustained improvement.

Terri has her B.S. in Pharmacy from the University of Kansas and is a Licensed Pharmacist in Wyoming, Hawaii, and California. She is a member of International Health Facility Diversion Association, National Association of Drug Diversion Investigators, San Diego County Substance Use and Overdose Prevention Taskforce, and a former member of the California Hospital Association Medication Safety Committee. Terri holds the ISMP & ASHP Medication Safety Certificate, and has training in interview techniques. Terri is the host of a podcast, Drug Diversion Insights, and is a recognized speaker on the topic of substance abuse and drug diversion. 

She believes a safer environment must be created for the patient as well as the healthcare worker. With her years of experience in the hospital setting, a talent for organization and operations, a developed skill in diversion monitoring, regulatory survey participation, and medication safety plan development, Terri’s passion is to make a real and lasting difference.

Terri founded Rxpert Solutions so that all facilities would have access to her expertise in lieu of on-site personnel, as well as to bridge the gap while on-site personnel are developing their own expertise.

Important Statistics

“In 2015, for the first time in United States history, accidental overdoses surpassed motor vehicle accidents as the number one preventable cause of death”
“174 Americans die of a drug overdose every day”
“246 Americans die of alcohol misuse every day”
“The opioid crisis has cost employers over $700 billion in lost revenues”
“Drug overdose deaths have nearly doubled in the past 10 years and continue that same trajectory.”
10-14% of the general population will be diagnosed with a substance use disorder in their lifetime. For healthcare professionals that number is 14-20%.
Great Reviews

Great Clients

Awesome Reviews

Terri is absolutely phenomenal. She is an incredibly knowledgeable pharmacy resource. As the medication safety officer, the quality initiatives she implemented not only impacted the patients at our medical center but also reached into the community. Terri is a genuine professional who upholds accountability while creating community among her team members. She is a great listener to identify friction points and has actionable ideas to implement improvements.

CLS Lab T. Eagle. MBA, MLS(ASCP), CLS Lab Operations Manager

Terri is an expert at prospective risk identification -Failure, Mode and Effects Analysis (FMEA). Terri participated in CHPSO Patient Safety Safe Tables and was part of the Hospital Quality Institute’s Regional Quality and Patient Safety Leader Network.

Regional Quality Network at HQI A. Munoz, FACHE, CPHQ, CPPS VP

Terri has done more for the Pharmacy in her few months as Interim Pharmacy Director than any other Director has done during my 12 years here.

Anita Kennedy, MBA VP of Ancillary Services Methodist Hospital

Terri has always impressed me as being very smart. resourceful, creative, and easy to work with. Terri's commitment to medication safety permeated our organization, raising the awareness of this important issue throughout all levels of the institution. Terri has always been engaged, cooperative, and generous with her time.

Cary Mells, MD Chairman of the Department of Emergency Medicine Tri-City Medical Center

Terri is knowledgeable and effective in pharmacy leadership. She has the ability to be able to anticipate and prepare for the future. Her ability to utilize resources effectively in this changing environment is a strong asset. She can adapt, evolve, mentor and still never say “no” when asked to assist. She exhibits great abilities to be flexible and is a “self starter”. She has a pleasant yet effective demeanor that commands results.

Candace Fong, Pharm D System Director of Pharmacy and Medication Safety Common Spirit Health

In addition to understanding the ins and outs of the [controlled substance use] process completely, she is very proactive in coming to me with provider issues that she detects. She truly balances the administrative duties and the regulatory components demand with a keen sense of what my practitioners do and what their needs are on the ground. Terri is instrumental in working with my department, balancing patient care, cooperation, ability, and integrity to get the job done.

Chief Anesthesiologist UCSD Medical Center

We would not be where we are with the improvements we have made with opioid prescribing if it were not for Terri driving the process.

Chief Physician, Tri-City Emergency Medical Group Chief Physician

Terri has done a tremendous job with the controlled substance diversion program. She has had such a positive impact and has really made the hospital a safer place.

Nurse Manager, Tri-City Medical Center Nurse Manager