An important component to a comprehensive diversion program is educating staff on the elements of the program. Education surrounding what diversion looks like, why prevention measures need to be put in place, why monitoring for diversion is important, and the expectations of staff. Additional education is needed for supervisors and managers that will be reviewing audit findings, such as: how to interpret and respond to audits, what is considered a timely response, and how next steps are determined according to your facility’s defined diversion program.
What is the best way to get this education out? At smaller facilities, the in-person, one-on-one approach works really well. Of course, that is not practical at larger facilities. Please share some ideas of what your facility is doing to educate front line staff as well as leadership. What things have you found that work and what things have you tried that did not work?